NETWORK STATUS

Date: Wednesday July 14, 2010 9:30 pm - Network routing issues

One of our core routers is mulfunctioning thus preventing Internet access to some users. We're investigating the issue. DSL modems may need to be shut off for 15 minutes to re-establish connectivity.

Date: Friday April 23, 2010 12:30 pm - Additional Dial-up lines

Timmins 705-360-4242
Chapleau 705-864-2267
Kirkland Lake 705-568-6702
Kapuskasing 705-335-4990
Sudbury 705-222-1234
North Bay 705-494-6172
Elliot Lake 705-848-6952
Sault Ste Marie 705-256-1479
Manitoulin 705-368-0036
Wawa 705-856-9720
Huntsville 705-788-2327
Barrie 705-725-1126
Haliburton 705-489-3946
Parry Sound 705-746-2080

Date: Saturday June 10, 2007 12:30 pm - resolved Monday June 12 1:30pm

A user authentication server is down for primelite.net. As a result, some of the users are not able to retrieve their emails.

Date: Monday June 5, 2006 11:40 am

Currently Cogent is experiencing routing issues going through it's Toronto hub. Customers will experience some outages intermittantly along with some routing abnormalities. The Cogent Network Operations team, along with IP Engineering, are troubleshooting to resolve this issue as fast as possible.

Date: Friday November 25, 2005 9:00 am

In an continuing effort to finish our upgrades as quickly as possible there will be intermittent disruption in service early next week.

Please note this is a Two Phase process:
Phase 1- Monday November 28, 2005 from 01:00am EST until 06:00. We will be upgrading one portion to a GigE connection and this may require DSL (PPPOE) customers to have to cycle their Modems/Routers to re-connect, service interruption should be less then 15 minutes. Extended LAN Services will also be affected in this Window.

Phase 2- Tuesday November 29, 2005 from 01:00am EST until 06:00. We will be upgrading another portion to a GigE connection and this will cause a service interruption for ADSL clients which should be less then 15 minutes. ADSL (NON- PPPOE) customers will not need to cycle their Modems/Routers to re-connect.
During their respective phase, each of the identified services will be affected.

Date: Tuesday November 22, 2005 9:00 am

In an effort to keep up with the growing needs of our network we are planning an upgrade that will cause an intermittent disruption in service.
During this time, some DSL services will be affected.
We are upgrading one of our connections and this will affect transit only, rebooting and or cycling of modems or routers will not be necessary. We expect individual outages to be minimal (30 minutes).
We will perform this work between 1:00am and 6:00 am Wednesday Nov 23/05
We apologize for the inconvenience and thank you for your continued patronage.

Date: Tuesday July 20, 2005 8:00 am

Dial-up customers are getting busy signal while tyring to connect. To alleviate the problem, below is the new set of dial-up numbers available as a substitute.
Toronto 416-640-0481
Aurora 905-713-2422
Barrie 705-733-3028
Hamilton 905-525-9141
Kitchener/Waterloo 519-772-2337
London 519-963-1075
Guelph 519-763-0941
Oshawa 905-438-4000
Ottawa 613-688-1097
Peterborough 705-277-1627
St. Catharines 905-684-2154
Montreal 514-281-7924
Quebec city 418-640-9211

Date: Thursday July 14, 2005 8:00 am

Issue: Some DSL customers may currently be unable to connect to the Internet for the time being.

The issue is affecting people on:

bas1-hamilton14
bas3-toronto12
bas2-toronto12
bas1-toronto63
bas6-kitchener06

The issue has to do with bringing up new L2TP sessions out of the Juniper boxes at Bell Nexxia to wholesale providers. Bell has known about the issue since yesterday afternoon, but has just now decided to do "emergency" reboots at 1am Friday to clear the problems. They didn't want to do the reboots earlier as it would have disrupted existing sessions.

Date: Wednesday July 6, 2005 6:30 am - 7:00 am

A UPS protecting our T1 will be replaced. The connectivity should be restored by 7 am.

Date: Wednesday June 28, 2005 4:30 pm - 4:45 pm

Most of Southern Ontario suffered several power outages because of thunderstorms. Our T1 connection was down for 15 minutes due to damaged UPS controlled by our upstream provider.

Update: Friday April 29, 2005 12:00 pm

Bell was disconnecting DSL customers in error. They will stop future disconnects and will escalate re-connections to those who lost sync.

Date: Monday, April 25, 2005

Status: Closed Monday May 16, 2005

Issue:

Currently, DSL customers may experience sync loss. Our administrators are aware of this issue and are working with Bell to resolve it. We apologize for any inconvinience this service interruption may have caused you. As an alternative, dial-up service which is part of your high speed package is accessible via 416-644-3140, 519-783-1100, 613-212-1100 or 514-798-8661 with your username and password.

Date: Friday, April 22, 2005

Status: Closed Thursday April 28, 2005

Issue:

Currently, DSL customers in Toronto may experience slow speeds when connected to the Internet. Our administrators are aware of this issue and are working to resolve it. Another 100 Mbit ATM connection is being installed at 151 Front Street to accomodate for increase in traffic. Thank you.